Refund Policy

Last updated: 21 August 2026

Scope of this policy

This policy explains how refund and cancellation enquiries relating to Collegify services are handled. The public Website is used to receive enquiries and does not currently provide a self-service checkout.

The scope, fees, payment schedule, cancellation terms and any refund eligibility for a paid service should be set out in the written proposal, engagement letter, service agreement or invoice for that service. Those service-specific terms will apply to that engagement. This Website policy does not replace them or create an additional refund entitlement.

Before making a payment

Please review the written service description, fees, payment schedule and cancellation terms before making a payment. Ask Collegify for clarification before paying if any term is unclear.

Requesting a review

To ask us to review a cancellation, duplicate payment, incorrect amount or other refund question, email info@collegify.com. Include the client or payer name, the relevant service, the payment date, a payment reference and a brief explanation of the issue. Do not email full card details, passwords or one-time passwords.

We will review the request against the applicable service-specific terms, payment records and applicable law. The outcome may depend on the service, work already undertaken and the circumstances of the request.

Statutory rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Changes to this policy

We may update this policy when our services, payment practices or applicable requirements change. The current version and its update date will be published on this page. An update does not retrospectively replace refund or cancellation terms in an existing signed agreement.

Contact us

Refund and cancellation questions can be sent to info@collegify.com.